Frequently Asked Questions
Where do you ship?
We ship to Australian addresses. Shipping options and delivery estimates are shown at checkout.
How long does my order take?
Many products are made to order, so production time can apply before dispatch. Check the product page and checkout for the current estimate.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Once production has started, changes may not be possible.
What if my order arrives damaged?
Contact us with your order number and clear photos of the issue and we'll assess the best next step.
Do you accept returns?
Returns and consumer guarantees are handled according to our published returns policy and Australian Consumer Law.