Returns & Refunds
Last updated: October 8, 2026
Aussie Banter Co. products are made to order, so we do not generally accept change-of-mind returns for personalised or made-to-order products unless required by law.
Wrong, damaged or faulty items
If you receive the wrong item, an item damaged in transit, or a product with a manufacturing fault, contact us at aussiebanterco@gmail.com as soon as reasonably possible. Please include your order number and clear photos of the product and packaging where relevant.
Where an item is confirmed to be faulty, damaged or incorrect, we will work with our fulfilment partner to provide an appropriate remedy, which may include a replacement or refund.
Change of mind
Because our products are made to order, change-of-mind returns are generally not available. This does not affect any rights you have under Australian Consumer Law, including your rights where a product does not meet a consumer guarantee.
Refund timing
Once a refund is approved, the funds will be returned to the original payment method where possible. Your bank or payment provider may take additional time to process the refund.
For help with an order, email aussiebanterco@gmail.com with your order number.